Commuter credits can be used by placing Commuter orders in your account.
Read on for additional information on how to use Commuter credits or click to jump to a topic:
Why do I have a Commuter Credit on my account?
Commuter Credits are created in several different ways:
You have requested a card balance to be converted to a credit.
You have unused payroll deductions carried forward from a program with another administrator.
You made a Pay Me Back election but requested the unclaimed portion of the election carried forward as a credit. For example, you make a $130 Pay Me Back election for the month of March, but only incur $100 of vanpool expenses. You submit your claim of $100, leaving $30 of the unclaimed election to be turned into a credit.
You did not submit any claims against a Pay Me Back election within six months of the benefit month. The unclaimed election is automatically turned into a credit.
You return an unwanted transit pass, and we are able to return the pass to the agency for a credit.
The loading of funds or a transit pass to a Smartcard was rejected by the transit agency.
Can the Commuter Credit be refunded to me?
Commuter credits cannot be refunded. Commuter credits are pretax funds and Internal Revenue Service (IRS) regulations generally prohibit the refund of pretax funds. You may use the credit towards a future commuter election.
How do I use my Commuter Credit?
To use your Commuter Credit, you only need to place a Commuter order. We will automatically apply your credit to the pre-tax portion of your order, reducing the amount of pre-tax payroll deduction taken for that benefit month's order (up to the maximum pre-tax limit for that month).
You do not need to place the same type of order that resulted in the credit. Credits created from a previous transit order may be applied toward a future parking expense if parking is offered, and credits created from a previous order may be applied to a future transit expense if transit is offered.
If your order(s) is above the current pre-tax maximum, once the pre-tax credit applies to the order, you would then incur a post-tax deduction. For example, if you have a total commuter pre-tax credit of $400 on your account, and you place a $350 order, $315 of the pre-tax credit balance will be applied to your order, and then you would be deducted a post-tax payroll amount of $35.
Pre-tax limits are set by the IRS and may change. The current limit for 2024 is $325 per benefit type per month.