You may need to order a replacement card, a card for dependents, or change an address for a new card.
Read on to find out how to get additional cards or jump to a section with these links:
Activate my Healthcare debit card
Follow the steps below to activate your HealthEquity® Visa® Health Account Card.*
Note: To complete these steps, you must have created a login for your HealthEquity online account and have your card accessible. You will not be able to activate your card until it has been mailed out to you
From the home page of your HSA account, select Manage Cards.
Find the image of the card you want to activate and click the purple 'Activate Card' button.
Enter the last four digits of your card number and click 'Activate Card'.
You can also activate cards directly from the HealthEquity Mobile App. Here’s how you can activate a new card:
Tap on the Menu tab at the bottom of the screen.
Tap on Manage Cards.
Tap on the Activate Card button.
Please read the instructions given on the screen.
Tap on the Activate Card button.
The app will take you back to the ‘Manage Cards’ menu and give you a notification if the activation was successful.
You can also call the card activation line at 1-800-901-0244 if you have issues activating your card.
Order a replacement Healthcare debit card
Members and enrolled spouses should automatically receive cards in the mail via their welcome kits for all new applicable accounts. If you haven't yet received a card for yourself, please start a chat or call HealthEquity Member Services at 866.346.5800, available 24/7, 365 days a year.
If you need to order a replacement card online:
Visit the Card List page or log in to your HSA account.
From the home page, select Manage Cards.
Select Request Replacement Card and follow the prompts to order the card.
Account cards held by the account holder or spouse will work for any dependent on the account, so you do not need to order cards for young children.
New or replacement cards may take up to 10 days to arrive.
You can also order new or replacement cards directly from the HealthEquity app. Here’s how you can order a replacement card.
Tap on the Menu tab at bottom of the screen.
Tap on Manage Cards.
Tap on either Request Replacement Card or Request New Card.
If you selected Request Replacement Card, please select a reason.
Tap on Next.
Make sure the information and address are correct.
Tap on Submit Card Request.
The app will take you back to the ‘Manage Cards' menu and give you a notification if the activation was successful.
Order a Healthcare debit card for dependents
To order a new card for an eligible family member, select your HSA account:
From the home page, select "Manage Cards.'
Once the dependent’s information has been added, a card can be requested for them.
Under “Dependents” select 'Add New Card.'
Confirm the primary account address and select Request Card.
To order a new card for your dependents using the mobile app:
Tap ‘Menu’ in the bottom right.
Tap ‘Profile.’
Tap ‘Dependents & Authorized Users.’
Tap 'Add New Account Individual.'
Fill out the individual's information.
Select the 'Dependent' checkbox.
Optional: select the 'Authorized Individual' checkbox which allows them to call in and talk about your account.
Address change when ordering a new Healthcare debit card
All cards are mailed to the account holder's address.
If you need to change this address, log into your HSA account and click your name in the top right corner, then 'Profile'.
To complete a card order after changing your address, you must provide proof of residence such as:
A rental agreement
A bank statement
A utility bill
The page will include how to send this information to HealthEquity. Please include a cover sheet with your name and member ID, plus the name of the dependent who needs a card.
We will email you when we have received the document and sent out the new card.
How do I get a new card if my current card is expiring?
If your healthcare debit card* has an upcoming expiration date, you will continue to use your current card until you receive your new card in the mail. You’ll automatically be issued a new card that will be mailed to you approximately 30 days prior to your card’s expiration date. You do not need to take any action for this to occur.
You’ll receive a new card with the same number and the same Personal Identification Number, but with a new expiration date.
Once you activate the new card, the expiring card will stop working. You will not be able to use the expiring card even if it hasn’t reached its final expiration date after activating your new card.
*This card is issued by The Bancorp Bank, N.A.; pursuant to a license from Visa U.S.A. Inc. Your card can be used everywhere Visa debit cards are accepted for eligible expenses. This card cannot be used at ATMs and you cannot get cash back, and cannot be used at gas stations, restaurants, or other establishments not health related. For card terms and conditions, see the Cardholder Agreement that is provided with the card.
HealthEquity does not provide legal, tax or financial advice.