You may receive declined card messages that may require verification that is necessary for a card purchase to be completed.
Read on to learn more about your card issues, or jump to a section with these links:
Why was my Healthcare debit card declined?
There are a number of reasons a card may be declined:
A card has expired.
There is not enough available money in the account for the requested purchase.
A card has not been activated.
The merchant, where the purchase is being attempted, is not IIAS certified for products.
The plan for the card is not active.
Deactivate a lost Healthcare debit card.
You can report your card as lost through the online portal or the HealthEquity mobile app to deactivate it and request a new one. The card cannot be reactivated later.
Note: HealthEquity does not currently offer temporary deactivation or suspension of a card. It is not possible to reactivate a card once it has been deactivated.
How do I report fraud on my HSA debit card or dispute a card transaction?
If you see transactions on your HealthEquity® Visa® Health Account Card* that you did not make, you can dispute them by contacting Member Services.
The transaction must be disputed within 90 days.
Only the account holder can dispute charges.
*This card is issued by The Bancorp Bank, N.A.; pursuant to a license from Visa U.S.A. Inc. Your card can be used everywhere Visa debit cards are accepted for eligible expenses. This card cannot be used at ATMs and you cannot get cash back, and cannot be used at gas stations, restaurants, or other establishments not health related. For card terms and conditions, see the Cardholder Agreement that is provided with the card.