This article applies only to EZ Receipts accounts, please see details about other HealthEquity accounts here: https://help.healthequity.com/en/articles/5607930-fsa-receipts-and-payment-options
To use your FSA funds and get reimbursed, you want to make sure your receipts and documentations are easily verified and processed.
Read on to find out about receipts and reimbursement process, or jump to a section with these links:
Claim payment options
You can be reimbursed by signing up for direct deposit or use your Healthcare debit card* for eligible expenses.
Your Healthcare debit card* is the quick and easy way to pay for eligible healthcare expenses using your account.
It works like a pre-loaded debit card.
Use it to make a co-payment at a doctor’s office, purchase prescriptions at the pharmacy, buy a new pair of glasses, and more.
If you prefer to be reimbursed, here’s how to sign up for direct deposit:
In your account, click on PROFILE in the upper right hand corner.
Click on the Reimbursement Method buttons on the left.
Select Direct Deposit under Select Reimburse Payments By.
Enter your bank name, bank account number, bank routing number, and type of account and select Save Changes.
Once you’ve entered your information, it takes about 7-10 business days to confirm the account with your bank.
Double-check your bank account information when signing up for direct deposit since payments are made strictly on the account information you provide.
Please note that not all employers' programs allow for reimbursement payments by direct deposit. Check with your employer if you don’t see direct deposit as a payment option in your account.
*This card is issued by The Bancorp Bank, N.A.; pursuant to a license from Visa U.S.A. Inc. Your card can be used everywhere Visa debit cards are accepted for eligible expenses. This card cannot be used at ATMs and you cannot get cash back, and cannot be used at gas stations, restaurants, or other establishments not health related. For card terms and conditions, see the Cardholder Agreement that is provided with the card.
Submit a receipt for reimbursement
You can submit claims online in your account for reimbursement.
Follow the steps below to submit claims online:
Log into your account.
Select the Pay Me Back option.
Upload a digital image of your documentation and submit your claim.
Please make sure that your receipts and documentation include the following five pieces of information:
Patient's Name: The name of the person who received the service or for whom the item was purchased for. For retail store purchases, this information may be excluded.
Provider's Name: The provider that delivered the service or where the item was purchased.
Date of Service: The date on which services were provided or the item was purchased.
Type of Service: A detailed description of the service provided or item purchased. A bag tag is sufficient for prescriptions.
Cost: The amount you paid for the service or product and/or the portion that is not reimbursed through your insurance carrier.
You’ll receive an email when we receive your claim documentation to let you know it’s in the processing queue.
Your claim will be processed in two to three business days.
Once your claim has been processed, it will be visible in your account.
It takes an additional two to three business days for your reimbursement to be issued.
What information does my receipt need to show?
Receipts and documentation must contain specific information about the services and products you are requesting for reimbursement.
We may ask you for an itemized receipt to verify that your transaction was for an eligible expense per IRS guidelines.
An itemized receipt is a receipt, or documentation, that contains the following five pieces of information: Patient's Name, Provider's Name, Date of Service, Type of Service, Cost.
Why was my receipt denied?
In your account, under View Claims & Payments, if you click on a denied claim, there will be a specific reason for why the claim has been denied. Many claims are denied because of inadequate information on receipts.
Your receipt or documentation must contain five key pieces of information: Patient's Name, Provider's Name, Date of Service, Type of Service, and Cost.