HealthEquity SMS Feed

HealthEquity may send text messages from 25158 or 694636 with important information about your account.

Updated over a week ago

Your HealthEquity Feed is a communication channel that keeps you updated on important account information, provides financial education, shares timely news on benefit feature updates, and more!

Your feed is accessed via text message to your cell phone. HealthEquity is committed to protecting your personal information. We will never use this channel to request or send any personal information or share any sensitive account information. We hope you enjoy this great new experience.

Feed FAQ


What is this service?

This is a secure and personalized mobile communication tool, providing you relevant information about your account and other educational content. If you are enrolled, you will periodically receive SMS text messages from 25158 or 694636 (they are both HealthEquity) to your mobile device with a link to access your personal message feed. Unlike social media platforms, no one can see the messages on your feed but you. When you have new content or a message posted to your feed, you will receive an SMS text alert to notify you. Messages may include a link to 'GoHealthEquity.com' and a custom number to access your message.

Additionally, if you have a WageWorks account and have activated this feature under your profile preferences, you can text 'BALANCE' to MYINFO (694636) to receive a text on demand with your account balances.

What are the benefits of this service?

This is the fastest and easiest way to stay on top of your most important communications. Designed just for you, your HealthEquity feed delivers the information you need, right when you need it, to your own private online message feed.

How can I enroll?

Contact Member Services (via phone or chat). If you have a WageWorks account, you can also enroll by setting your communication preferences in your Profile.

Is there a cost to this service?

The service is free from HealthEquity, but depending on your mobile plan, standard message and data rates may apply. A 'Message & Data Rates may apply' disclaimer is included with every SMS text message. You have the ability to opt out by replying ‘STOP’ to any text message.

Can I opt out of the service? If I no longer want to receive these text messages, what do I do?

You can opt out of receiving notifications at any time by going to the most recent message you received from 25158 or 694636, and text ’STOP.’ You should also review your communication preferences in your profile online. Contact Member Services for additional assistance opting out.

I received a text message but I don’t remember opting in?

You may have opted into these messages in several ways, but the most common ways are in your account profile, or by selecting an option in our automated phone system when you called us. At your direction, our Member Services team can also opt you into this service.

When logging in to your account, you may also select text as the channel to receive a one-time code for login authentication. If you receive a code via text but are not attempting to log in, please contact Member Services for assistance in securing your account.

I accidentally opted out or texted in STOP, how do I sign back up to receive messages?

Contact our Member Services by calling the number on the back of your card or starting a chat in your member portal and let them know you would like to begin receiving messages again.

Will my information be sold to a third party?

Your information is secure and will never be sold to a third party. Please click here to view HealthEquity’s full privacy policy.

What if I never received the SMS that was sent to me?

Review the profile details to verify the mobile number we have on file for you is correct. Please know that some mobile phones and carriers suppress SMS text messages from short codes. Please confirm the settings on your phone allow for short code notifications. If you are having difficulty locating these settings on your device, contact your mobile phone carrier to have a representative assist you.

Is this feed directly linked to my HealthEquity account?

No, you will still have your own separate login credentials for your account via our mobile app or HealthEquity.com.

For HealthEquity Clients and Partners

HealthEquity clients are not able to subscribe to the HealthEquity SMS program because all client SMS communications are one time on-demand requests from a client for report availability and multifactor authentication purposes.


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